Mark of Excellence Q3 Test on Center of Learning

The Q3 (3rd quarter) Mark of Excellence Product Knowledge Test (U.S.) for technicians is available now on the Center of Learning website at www.centerlearning.com. Each of the four quarterly tests measure technicians’ knowledge of GM products. Questions are based on GM training, Service Information, Service bulletins and other resources.

 

Technicians who complete the Q3 test by July 28, 2017, with a score of 80% or better, will earn 50 bonus points towards their year-end recognition award. The Q1 and Q2 tests also can still be completed.

 

TIP: Tests are not part of a technician’s training path, but are listed separately under Mark of Excellence Product Knowledge Tests. The Q3 test can be found on the Center of Learning website under Course Catalog > Course Number Search: 30017.03P.

 

Technicians earn a quarterly drawing entry for successfully completing (80% or better) the Mark of Excellence Product Knowledge Tests. 10 technicians per zone will be selected by random drawing to receive 250 earnPOWER points.

 

In addition, technicians who successfully complete all four Product Knowledge Tests will receive an apparel item at year end.

 

Mark of Excellence Awards

 

The 2017 Mark of Excellence Program recognizes the top service technicians at GM dealerships for their achievements in technical training, product knowledge, customer satisfaction and outstanding years of service.

 

Awards available to technicians through the Mark of Excellence Program include:

  • Toolbox Medallion – complete a minimum of four Gold Level Certifications
  • 500 earnPOWER points – achieve one Master Certification and 65% dealer-level MPVI
  • Top Zone Ranking – potential to earn additional earnPOWER points as well as the opportunity for a technician and guest to attend a zone banquet (top 20 technicians per zone)
  • Top National Ranking – Top 50 technicians nationally earn the national travel award for a 3-day/2-night trip to Detroit to meet with GM representatives and visit the GM Heritage Center.

 

The 2016 national winners were recently recognized in the June edition of the Automotive News’ Fixed Ops Journal. (Fig. 7)

 

Fig. 7

 

– Thanks to Diana Sancya

2 Responses to “Mark of Excellence Q3 Test on Center of Learning”

  • Ed.:

    The 2017 Mark of Excellence program enrollment period was from December 1, 2016 to January 31, 2016. There is a monthly fee for each technician the dealership chooses to enroll. Unfortunately, you must be enrolled prior to July 1, 2017 to be eligible for the program. More information is available at GM Program Info thru the GlobalConnect portal. Select Customer Care & Aftersales > Reports & Recognition > Mark of Excellence > 2017 Mark of Excellence > Program Rules.

    Anyone can take the product knowledge tests but only those enrolled in Mark of Excellence are eligible for awards. Course 30017.07P is available through the Center of Learning. Go to Catalog > Catalog Search > Course Name > Contains > 30017.07P.

    Enrollment for the 2018 Mark of Excellence program begins December 2017. Please encourage your dealer’s leadership team to enroll in the Service Technician portion of the program.

  • CLINT:

    I’M A GM TECH AND WAS JUST WONDERING IF YOU HAVE TO START THIS PROGRAM AT THE BEGINNING OF THE YEAR “MARK OF EXCELLENCE”
    I DIDNT KNOW ABOUT THIS PROGRAM
    I TRIED TO ACCESS COURSE 30017.03P THROUGH THE CENTER OF LEARNING, HOWEVER IT WAS NOT LISTED
    ANY EXTRA INFORMATION WOULD BE GREAT
    THANKS

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