The Q3 (3rd quarter) Mark of Excellence Product Knowledge Test (U.S.) for technicians is available now on the Center of Learning website at www.centerlearning.com. Each of the four quarterly tests measure technicians’ knowledge of GM products. Questions are based on GM training, Service Information, Service bulletins and other resources.
Technicians who complete the Q3 test by July 28, 2017, with a score of 80% or better, will earn 50 bonus points towards their year-end recognition award. The Q1 and Q2 tests also can still be completed.
TIP: Tests are not part of a technician’s training path, but are listed separately under Mark of Excellence Product Knowledge Tests. The Q3 test can be found on the Center of Learning website under Course Catalog > Course Number Search: 30017.03P.
Technicians earn a quarterly drawing entry for successfully completing (80% or better) the Mark of Excellence Product Knowledge Tests. 10 technicians per zone will be selected by random drawing to receive 250 earnPOWER points.
In addition, technicians who successfully complete all four Product Knowledge Tests will receive an apparel item at year end.
Mark of Excellence Awards
The 2017 Mark of Excellence Program recognizes the top service technicians at GM dealerships for their achievements in technical training, product knowledge, customer satisfaction and outstanding years of service.
Awards available to technicians through the Mark of Excellence Program include:
- Toolbox Medallion – complete a minimum of four Gold Level Certifications
- 500 earnPOWER points – achieve one Master Certification and 65% dealer-level MPVI
- Top Zone Ranking – potential to earn additional earnPOWER points as well as the opportunity for a technician and guest to attend a zone banquet (top 20 technicians per zone)
- Top National Ranking – Top 50 technicians nationally earn the national travel award for a 3-day/2-night trip to Detroit to meet with GM representatives and visit the GM Heritage Center.
The 2016 national winners were recently recognized in the June edition of the Automotive News’ Fixed Ops Journal. (Fig. 7)
– Thanks to Diana Sancya